Returns & Exchanges
At DuroMax Power Equipment, we stand behind the quality of our power solutions and offer a 30-day return window for products in new, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare the Equipment
Ensure the unit is drained of all fuel and oil as per safety regulations, and pack the item securely in its original factory packaging including all manuals and accessories.
Ship the Product
Affix the provided return label or ship via your preferred carrier to our distribution center, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our technicians verify the condition of the returned unit, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing